Support agent
Answers customer questions from your own documents and data, drafts replies in your tone and passes anything unusual to a person.
Solutions · AI agents
AI agents for support, sales and back-office work
Agents built around how your team already works, by email, in chat, on WhatsApp and on the phone. They handle the routine part. A person approves every important step.
Founded by Narek Maloyan and Tigran. Based in Yerevan, Armenia. Narek built the #1 agent on SWE-bench Verified (70%, May 2025).
TB
Tom B.Email · customer support
Example · fictionalHi, my order arrived yesterday, but one item is missing. Can you help?
14:02I’m sorry about that, Tom. Your order was sent in two parcels. The first one has been delivered, and the tracking shows the second one arriving tomorrow.
14:02And if it doesn’t arrive?
14:04If it hasn’t arrived by tomorrow evening, a colleague will get in touch to sort it out with you. I have set a reminder to check.
14:04For your team
Support case · check tomorrow
- Second parcel in transit, tracking checked
- Replacement or refund only with a person’s approval
Names, dates and details are invented for illustration.
Typical tasks
Answering customer emails✦Qualifying leads✦Following up on quotes✦Chasing documents✦Booking appointments✦Updating your CRM✦
Use cases
Agents built around your work
Each agent takes one job. Start with one, see if it saves time, then add more.
Sales and lead qualification agent
Replies to new enquiries quickly, asks qualifying questions, books calls and reminds you which quotes to follow up.
Back-office and document chase agent
Collects missing documents and information, sends reminders, sorts incoming files and keeps spreadsheets and CRMs up to date.
Voice, chat and email
The same agent can work by email, in website chat, on WhatsApp and, where it fits, on the phone: it answers, takes details and hands over to your team.
An agent for your own process
Got a task nobody else has? We map it with you and build an agent just for it.
Example workflow
How an agent handles a message
The same pattern works for support, sales and back-office tasks.
Step 01
Comes in
An email, a chat or WhatsApp message, or a phone call.
Step 02
Understood
The agent works out what is needed and checks your documents and tools.
Step 03
Drafted or done
It drafts the reply or does the routine step, following your rules.
Step 04
A person approves
Important steps wait for a person. Everything is logged.
Where the line is
Clear rules about what the agent may do
The agent handles
- Routine replies and questions
- Collecting information and documents
- Reminders and follow-ups
- Updating your tools and notes
A person stays responsible for
- Money, refunds and contracts
- Exceptions and complaints
- Advice in regulated fields
- Anything the agent is unsure about
You decide what can go out on its own and what waits for approval, and you can change this at any time.
What we build
What you get
Start with one part, or combine them. Everything connects to the tools you already use, where they allow it.
One agent, one task
We start with the task that costs your team the most time and build an agent for it.
Connected to your tools
Email, calendar, CRM, spreadsheets and messaging, where they allow access.
Ongoing tuning
We review real conversations with you and adjust the rules and wording as you go.
How we start
From first call to a working assistant
Step 01
A 20-minute call
You tell us where the time goes. We point out the one task an assistant could take first.
Step 02
We map one task together
We write down the steps, the rules and the moments where a person should say yes.
Step 03
Build and test in 2–3 weeks
We build the assistant, connect it to your tools and test it on real examples with you.
Pricing
Agreed per project
First assistant
Start hereOne task, one assistant. The easiest way to see if it works for you.
- A call to find the right first task
- Mapping the steps and rules with you
- Building and testing the assistant
- Going live within 2–3 weeks
You pay only if the assistant saves your team time.
Book a 20-min callFAQ
Questions we often hear
What exactly is an AI agent here?
Software built for one job in your business, such as answering enquiries or chasing documents. It reads what comes in, follows your rules and drafts or does the routine part. A person approves anything important.
Can it answer phone calls?
Where it fits, yes. A voice agent can answer calls, take details, answer routine questions and book appointments, then pass a summary to your team. On the first call we check whether voice makes sense for you, or whether chat and email are a better start.
Which tools can it connect to?
Often the ones you already use, such as email, calendars, CRMs and spreadsheets, but it depends on the access each tool allows. We look at your tools on the first call and tell you honestly what can be connected and what cannot.
What if it gets something wrong?
Important steps wait for a person, so mistakes can be caught before they reach a customer. We test on real examples before launch and keep tuning afterwards.
How long does it take, and what does it cost?
Your first assistant is ready in 2–3 weeks. The price is agreed per project after a short call, and you pay only if it saves your team time.
Let’s talk
What should an agent take off your plate first?
Tell us where your team’s time goes. On a 20-minute call we suggest one first agent.