For independent hotels, guesthouses, apartments, restaurants and cafes
An AI assistant that replies on WhatsApp, email and your website chat, day and night. It turns enquiries into direct bookings and table reservations and keeps your team in the loop. A person approves every important step.
Example conversation
A guest writes in German late at night. The assistant answers in German, prepares the booking, and your team approves it in the morning.
For your team
Names, dates and details are invented for illustration.
The problem
What it does
Built around your rooms, menus, policies and tone of voice. It handles the routine and passes everything else to your team.
WhatsApp, email and website chat. Check-in times, parking, allergies, opening hours, directions: answered day and night.
Checks the dates or times you allow, suggests options and prepares a direct booking or table reservation for your team to confirm.
“Lovely room and a great breakfast. The street was a little noisy at night.”
Thank you, Anna! We’re so glad you enjoyed the room and breakfast. Next time, just ask for a room facing the garden for quieter nights.
Drafts thoughtful replies for you to approve, and after a stay or visit sends a friendly note asking for a review.
Confirmations, arrival details and reminders before a reservation, so guests know what to expect.
Breakfast, airport transfer, late checkout, a wine pairing: offered at the right moment, never pushy.
A short summary of open requests, special notes and anything a person needs to decide.
How it works
We learn how guests reach you, what they ask and which tools you use. You quickly know whether an assistant makes sense for you.
Your rooms, menus, policies and tone. We test it with real-life questions before any guest sees it. First assistant in 2–3 weeks.
Routine answers go out the way you decide. Bookings, refunds and exceptions wait for a person to approve. You pay only if it saves your team time.
Who it’s for
Hotels, guesthouses & apartments
Restaurants & cafes
Pricing
Every hotel and restaurant is different, so we agree the price after a short call, once we know what your assistant should do.
What’s included
It complements them; it does not bypass them. Guests who booked through Booking.com, Airbnb or similar platforms are answered only through the channels those platforms allow, and the assistant follows their rules, including not moving guests off the platform. It helps most with enquiries that come to you directly, on your website, by email or on WhatsApp, which can become direct bookings. We check what your setup allows on the first call.
It replies in the language the guest writes in. Your team can read a summary of every conversation in their own language. Before launch we test the languages that matter most to you.
Only if you want it to. By default, bookings, table reservations, refunds and exceptions are prepared for a person to approve. Routine answers, like opening hours or directions, can go out on their own.
Often, but it depends on the system and the access it allows. We look at your tools on the first call and tell you honestly what can be connected and what cannot.
Yes. We recommend being open about it, and the assistant hands over to a person whenever a guest asks for one.
Your first assistant is ready in 2–3 weeks. The price is agreed per project after a short call, and you pay only if it saves your team time.
A small, founder-led team. You talk to the people who build your assistant. Prefer email? Write to tigran@tigolab.com.
A 20-minute call. No preparation needed.