Enquiry replies
Answers questions about itineraries, what is included, difficulty, meeting points and the prices you publish, in the traveller’s language.
Travel & tours · AI agents
AI agents for travel and tour operators
Reply to travellers in their own language, turn enquiries into booking requests, send pre-trip details and handle changes, at any time of day. Your team approves bookings, refunds and exceptions.
Founded by Narek Maloyan and Tigran. Based in Yerevan, Armenia. Narek built the #1 agent on SWE-bench Verified (70%, May 2025).
CD
Claire D.WhatsApp · tour enquiry
Example · fictionalHi! Do you have space on the coastal walking tour on 3 May for two people? Is lunch included?
06:47Hello Claire! Yes, there are still two places on 3 May. The tour takes about five hours and includes a picnic lunch. Do either of you have any dietary needs?
06:47One vegetarian, please.
06:50Noted. I have prepared a booking request for two, with one vegetarian lunch. Our team will confirm it and send you the payment link shortly.
06:50For your team
Booking request · 2 people, 3 May
- One vegetarian lunch noted
- Ready to confirm and send the payment link
Names, dates and details are invented for illustration.
Typical tasks
Answering tour questions✦Booking requests✦Pre-trip information✦Changes and cancellations✦Meeting point reminders✦Asking for reviews✦
Use cases
Agents for every stage of the trip
Travellers write at all hours and in many languages. These agents answer quickly and keep your team focused on the trips.
Booking requests
Checks availability where your system allows it, collects traveller details and prepares the booking for your team to confirm.
Pre-trip information
Sends what to bring, the meeting point, timings and weather notes before the trip, and answers last-minute questions.
Changes and cancellations
Handles date changes and cancellation requests in line with your terms, and passes refunds and exceptions to a person.
Reviews and repeat trips
After the trip, thanks travellers and asks for a review. If they have agreed to hear from you, it can mention other tours.
Example workflow
From first question to a happy traveller
An example of how a tour enquiry can flow. Every step follows your rules.
Step 01
Question
A traveller writes on WhatsApp, by email or in website chat.
Step 02
Answer and offer
The agent answers and checks availability.
Step 03
Booking prepared
It collects the details and prepares the booking for your team.
Step 04
Before and after
Reminders before the trip, then a thank-you and a review request.
Where the line is
Your team stays in charge of bookings and money
The agent handles
- Questions about tours and practical details
- Collecting traveller details
- Reminders and pre-trip information
- Review requests after the trip
A person stays responsible for
- Confirming bookings and taking payments
- Refunds and exceptions
- Safety decisions and changes to trips
- Complaints
The agent follows your terms and conditions and the rules of any platform you sell through.
What we build
What we build for travel businesses
Start with one part, or combine them. Everything connects to the tools you already use, where they allow it.
Traveller messaging agent
Answers on WhatsApp, by email and in website chat in the traveller’s language, and prepares booking requests.
Trip operations agent
Sends pre-trip information, reminders and review requests, and keeps guest lists up to date.
Direct-booking website
Clear tour pages with facts as text, schema.org markup, a multilingual FAQ and booking requests linked to the agent.
How we start
From first call to a working assistant
Step 01
A 20-minute call
You tell us where the time goes. We point out the one task an assistant could take first.
Step 02
We map one task together
We write down the steps, the rules and the moments where a person should say yes.
Step 03
Build and test in 2–3 weeks
We build the assistant, connect it to your tools and test it on real examples with you.
Pricing
Agreed per project
First assistant
Start hereOne task, one assistant. The easiest way to see if it works for you.
- A call to find the right first task
- Mapping the steps and rules with you
- Building and testing the assistant
- Going live within 2–3 weeks
You pay only if the assistant saves your team time.
Book a 20-min callFAQ
Questions we often hear
Does it work with booking platforms and online travel agencies?
It complements them. Travellers who booked through a platform are answered only through the channels that platform allows, following its rules. It helps most with enquiries that come to you directly.
Which languages can it answer in?
It replies in the language the traveller writes in. Your team can read a summary of every conversation in their own language. Before launch we test the languages that matter most to you.
Can it connect to our booking system?
Often, but it depends on the system and the access it allows. We look at your tools on the first call and tell you honestly what can be connected and what cannot.
Will it take bookings without us?
Only if you want it to. By default, bookings, payments, refunds and exceptions are prepared for a person to approve.
How long does it take, and what does it cost?
Your first assistant is ready in 2–3 weeks. The price is agreed per project after a short call, and you pay only if it saves your team time.
Let’s talk
How many traveller messages are waiting for your team right now?
Tell us how enquiries and bookings work today. On a 20-minute call we suggest one first agent.