Industry · E-commerce

AI assistant for e-commerce: customer support, order status, and returns

A custom AI assistant that answers order-status questions, handles routine support, and moves returns along, with a person approving the important steps. Built around the tools your store already uses. Live in two to three weeks.

Built by a team that built the #1 agent on SWE-bench Verified. The same people who push the frontier of coding agents build your assistant.

The support load that never stops

An online store runs on repetitive questions. Where is my order. Can I change my address. How do I return this. Each answer is simple and the volume is relentless, especially in a busy season. Slow replies cost you sales and reviews, but staffing for every spike is expensive. That gap is where an assistant helps.

What the assistant does

• Answers order-status questions. It reads the question, looks up the order, and drafts a clear reply.
• Handles routine support. It drafts answers to the common questions your team sees every day.
• Moves returns along. It gathers the details a return needs and prepares the next step.
• Flags the hard ones. Anything sensitive or unusual waits for a person.

A person approves the important steps

A customer reply carries your brand, so a person stays in the loop on anything that matters. For the most routine questions you can let clear answers through quickly; for refunds, complaints, or anything unusual, the assistant flags it and waits. Your team handles the judgment calls while the assistant clears the repetitive volume.

It fits the tools you already use

The assistant works with the email, order records, and files your store already runs on. There is no new help-desk platform your team has to adopt. Replies go out from you, after a person approves the ones that count.

Live in two to three weeks, pay only if it saves time

We build the first version in two to three weeks and agree the fee up front. You pay only if it saves your team time. Order-status questions are usually the first job to hand off, because they are high in volume and simple to measure.

Related: email automation, spreadsheet updates, how we build a custom agent, and the pricing approach.