Customer reply assistant
Reads incoming emails and messages, drafts answers in your tone and flags anything unusual for a person.
tigoLab · AI assistants
AI assistants that take the busywork off your team
Replies, follow-ups, paperwork and admin, handled by an assistant built around how you already work. A person approves every important step.
AssistantInbox · nowExample · fictional
MR
Maria R.
Hi, can I move my Thursday appointment to next week?
Draft reply
Calendar checked
Made for any business with repetitive work
Answering customer emails✦Booking and moving appointments✦Chasing unpaid invoices✦Sorting incoming documents✦Updating spreadsheets and CRMs✦Following up on quotes✦Onboarding new staff✦Weekly reports✦
2–3 weeksto your first assistant
Pay onlyif it saves your team time
You approveevery important step
Founder-leda small team you talk to directly
What we build
Custom assistants shaped around how you work
Sales follow-up assistant
Keeps track of enquiries and quotes, reminds you who to chase and drafts the follow-up for you.
Admin and back-office assistant
Handles the routine: booking, data entry, reminders and keeping spreadsheets up to date.
Paperwork assistant
Reads invoices, forms and contracts, pulls out what matters and files it where it belongs.
An assistant for your own process
Got a task nobody else has? We map it with you and build an assistant just for it.
Why an assistant
The reality for most small teams
Today
- Hours go into the same emails and forms every week
- Enquiries wait too long for a reply
- Small admin jobs pile up and things slip
- Know-how lives in one person’s head
- The only fix seems to be hiring
With a tigoLab assistant
- Routine replies and forms are drafted for you
- Customers hear back quickly
- Reminders and follow-ups go out on time
- Answers come from your own documents
- Your team gets time back for real work
assistant:
- Reads the request
- Follows your rules
- Uses the tools you already have
- Waits for your OK on anything important
What we mean by “AI assistant”
Not a chatbot. Not a black box. A helper that does real work.
An assistant is software that reads what comes in, follows the rules you set and gets the routine part of the job done inside the tools you already use.
It does not replace your team.
It takes the repetitive work away, so people can spend their time on customers and decisions.
What it looks like
Real tasks.
Real time back.
Fits teams like:Service businessesClinicsAgenciesShopsOffices
Example · fictional
AKAnna K.New
TBTom B.Urgent
LMLea M.Replied
SOSam O.New
Sorting what comes in
Every request is read, tagged and put in the right queue, so the urgent ones are seen first.
Example · fictional
Draft
Sent
Paid
Invoice #0142€1,250
Keeping invoices moving
Drafts invoices, sends polite reminders and shows you what is still unpaid.
Example · fictional
Customer
Do you work on Saturdays?
And is parking free?
Assistant
Yes, 9:00–13:00. Free parking is right behind the building.
Answering common questions
Answers from your own documents and hands anything tricky to a person.
Benefits
More done,
less busywork
Faster replies
Routine questions get a drafted answer straight away, so customers are not left waiting.
Fewer things slip
Follow-ups, reminders and deadlines are tracked for you instead of on sticky notes.
You stay in control
A person approves every important step. Nothing big goes out without a yes.
Works in your tools
We connect the assistant to the email, calendar and files you already use, where possible.
Live in 2–3 weeks
Your first assistant is built, tested and running within two to three weeks.
Pay only if it helps
You pay only if the assistant saves your team time. Simple as that.
How it works
From first call to a working assistant
Example · fictional
01Comes inCustomer email
↓
CheckWho is it from?
↓
DecideBooking change
↓
DoDraft reply + hold slot
Step 01
A 20-minute call
You tell us where the time goes. We point out the one task an assistant could take first.
Book a 20-min callRefund requestover €200?
NoYes
Assistant handles itAsk a person first
Step 02
We map one task together
We write down the steps, the rules and the moments where a person should say yes.
Book a 20-min callExample · fictional
03when: "new booking request" check: "calendar" draft: "reply in our tone" ask: "owner, if over 1 hour" then: "send + log"
Step 03
Build and test in 2–3 weeks
We build the assistant, connect it to your tools and test it on real examples with you.
Book a 20-min callExample · fictional
04Step 04
Go live, you approve, we tune
The assistant starts working. You approve the important steps and we keep improving it.
Book a 20-min callUse cases
How an assistant helps
day to day
Example · fictionalA clinic that stops drowning in email
Example: a small clinic’s assistant reads booking requests, checks the calendar and drafts replies. Reception approves each one with a click.
Talk about a case like this
Example · fictionalAn office that gets paid on time
Example: an accounting office’s assistant matches payments to invoices and drafts friendly reminders for anything overdue.
Talk about a case like thisPricing
Agreed per project,
not one-size-fits-all
First assistant
Start hereOne task, one assistant. The easiest way to see if it works for you.
Per project agreed up front
Book a 20-min callWhat’s included
- A call to find the right first task
- Mapping the steps and rules with you
- Building and testing the assistant
- Going live within 2–3 weeks
More assistants
After the firstWhen the first one is earning its keep and you want more.
Per project agreed up front
Book a 20-min callWhat’s included
- More tasks or teams covered
- Connections to more of your tools
- Ongoing tuning as you learn
- Direct line to the founders
The deal
Pay only if it saves timeYou pay only if the assistant saves your team time.
Ask how it worksFAQ
Frequently
asked questions
What exactly is an AI assistant here?
It is a piece of software built for one job in your business, like answering booking emails or chasing invoices. It reads what comes in, follows your rules and drafts or does the routine part. A person approves anything important.
How is this different from a chatbot?
A chatbot only talks. An assistant does work: it reads your inbox or files, uses your tools and prepares real output, such as a reply, an invoice or an updated sheet, for you to approve.
Do we need to change our tools?
Usually not. We build the assistant around the email, calendar, spreadsheets and files you already use.
How long does it take?
Your first assistant is usually live within two to three weeks of our first call.
What does it cost?
Pricing is agreed per project, up front. And you pay only if the assistant saves your team time.
Who is behind tigoLab?
A small, founder-led team. You talk to the people who build your assistant. Prefer email? Write to tigran@tigolab.com.
Let’s talk